Security and Trust
Information Security ProgramWe have an Information Security Program in place that is communicated throughout the organisation. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.
Third-Party AuditsOur organisation undergoes independent third-party assessments to test our security and compliance controls.
Third-Party Penetration TestingWe perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised.
Roles and ResponsibilitiesRoles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies.
Security Awareness TrainingOur team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.
ConfidentialityAll team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.
Background ChecksWe perform background checks on all new team members in accordance with local laws.
Cloud Infrastructure SecurityAll of our services are hosted with Amazon Web Services (AWS) They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit https://aws.amazon.com/security/.
Data Hosting SecurityAll of our data is hosted on Amazon Web Services (AWS) databases. These databases are all located in the European Union (Ireland) and are GDPR compliant. Please reference the above vendor specific documentation linked above for more information.
Encryption at RestAll databases are encrypted at rest.
Encryption in TransitOur applications encrypt in transit with TLS/SSL only.
Vulnerability Scanning We perform vulnerability scanning and actively monitor for threats.
Logging and MonitoringWe actively monitor and log various cloud services.
Business Continuity and Disaster RecoveryWe use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilise monitoring services to alert the team in the event of any failures affecting users.
Incident ResponseWe have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.
Permissions and AuthenticationAccess to cloud infrastructure and other sensitive tools are limited to authorised employees who require it for their role. Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.
Least Privilege Access ControlWe follow the principle of least privilege with respect to identity and access management.
Quarterly Access ReviewsWe perform quarterly access reviews of all team members with access to sensitive systems.
Password RequirementsAll team members are required to adhere to a minimum set of password requirements and complexity for access.
Password ManagersAll company issued laptops utilise a password manager for team members to manage passwords and maintain password complexity.
Annual Risk AssessmentsWe undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.
Vendor Risk ManagementVendor risk is determined and the appropriate vendor reviews are performed prior to authorising a new vendor.
Contact UsIf you have any questions, comments or concerns or if you wish to report a potential security issue, please contact firstname.lastname@example.org.